Onsite Account Manager
Nashville, TN
Full Time
Operations
Manager/Supervisor
Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview:
The Account Manager will manage a dynamic food & beverage program for a Fooda Enterprise client. This person will be the direct liaison to the client contacts, Fooda’s restaurant partner network, and responsible for the day-to-day performance and operations at the client site.
This role’s north star is creating an exceptional customer experience day-in and day-out. The Onsite Account Manager is responsible for food service operations, as well as meeting and exceeding client objectives, customer expectations, and financial goals. This role requires you to be based in Nashville and on-site at the client’s corporate campus every day ensuring the highest level of operations, client engagement, and account management.
Who You Are:
What We’ll Hook You Up With:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview:
The Account Manager will manage a dynamic food & beverage program for a Fooda Enterprise client. This person will be the direct liaison to the client contacts, Fooda’s restaurant partner network, and responsible for the day-to-day performance and operations at the client site.
This role’s north star is creating an exceptional customer experience day-in and day-out. The Onsite Account Manager is responsible for food service operations, as well as meeting and exceeding client objectives, customer expectations, and financial goals. This role requires you to be based in Nashville and on-site at the client’s corporate campus every day ensuring the highest level of operations, client engagement, and account management.
Who You Are:
- You love building relationships and enjoy customer service.
- You are optimistic in the face of problems and capable of finding solutions quickly and effectively.
- You are organized and detail oriented--Type-A personality is a plus!
- You have 4+ year’s experience with a food service / hospitality organization.
- You have experience managing both part time and full time staff members
- You have history of successful client relationships and interactions with proactive problem solving & client facing presentations.
- You demonstrate a growth + hospitality mindset; continue to execute day to day existing operations while also implementing new processes that drive operational excellence.
- You have experience developing exceptional food service experiences by hand-selecting + designing menus for the client and employees
- You have the ability to work in a fast-paced environment with strong written and verbal communication skills
- Supervising day-to-day food service operations of a Fooda Enterprise client with programs across multiple floors on their corporate campus, ensuring the “Service Experience” of Fooda is consistently offered to all customers.
- Establish and maintain a positive, productive relationship with the client.
- Anticipate client demands to Service Level Agreements in a proactive manner.
- Serve as the primary point of contact for restaurants partners.
- Oversee daily arrival, set up, and service of Boxed Lunches, Popup Restaurant Events, and Catering Events for lunch & dinner services.
- Manage all Popup Restaurant staff and ensure a positive customer experience while on location.
- Create a monthly restaurant + menu schedule with local restaurant + catering partners to optimize for variety, performance, and customer preferences.
- Recruit, coach, and manage up to Five (5) hourly staff who will assist you in executing day-to-day service.
- Generate creative, practical solutions to maximize and improve the service experience and “look and “feel” of how our programs interact with the physical space.
- Provide customer support on-site and through digital channels.
- Generate + distribute menu binders on a weekly or monthly basis for upcoming events; knowledge of dietary restrictions + allergens required.
- Weekly accounting responsibilities, submit invoices, and ensure all financial entries are documented properly within Fooda’s systems.
What We’ll Hook You Up With:
- Competitive market salary and stock options, based on experience
- Comprehensive health, dental and vision plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Monthly cell phone stipend
- Company issued laptop
- Daily subsidized lunch program (ours!)
- A fulfilling, challenging adventure of a work experience
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