Guest Experience Manager

Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus. Fooda operates in over 25 major US cities and plans for continued expansion. Eight out of ten employees believe Fooda is one of their company's top perks.

Position Overview:

The Guest Experience Manager position is critical to the success of Fooda’s largest customers. This role will be responsible for the day-to-day operations of our largest Enterprise Clients.
 

Who You Are:

Client Focus

• Proactively anticipates and responds to client needs and preferences, ensuring personalized and

positive interactions.

• Actively seeks feedback from clients, showing a strong desire to grow skills and improve service

quality.

• Often identifies opportunities to surprise and delight clients with personalized and considerate

service, going beyond basic expectations.

• Exhibit effective collaboration skills by working cross collaboratively with other departments to

achieve common objectives. Actively engage in team discussions, contribute insights, and

support team initiatives.

Communication

• Establishes and maintains positive relationships with clients and team members by actively

listening, showing empathy, and providing constructive feedback. Models effective client

interaction techniques with tact and respect, fostering a collaborative environment.

• Produces well-structured, clear, and concise written communications, including emails and

documentation. Ensures accuracy and attention to detail in written interactions to maintain

smooth operations and high client satisfaction.

Operationally

• Proactively identifies and resolves operational challenges to maintain seamless daily operations.

Capable of recognizing when issues require escalation to management for resolution.

• Foresees potential challenges and addresses emerging issues before they affect operations.

• Exemplifies a positive and steadfast attitude during critical situations.

• Prior experience in large food service or enterprise catering preferred.

• Ideal candidates will have a Bachelor’s degree in addition to three to four years of relevant experience.

Reliable

• Demonstrates a strong commitment to assigned tasks and responsibilities, ensuring timely and

accurate completion. Takes ownership of tasks and holds oneself accountable for delivering

quality results.

• Prioritizes tasks effectively to meet deadlines despite interruptions, demonstrating reliability and

punctuality. Sets a positive example of time management and encourages team members to

manage their time efficiently.

• Delegates tasks and projects appropriately, empowering team members to take ownership and

identify opportunities for continuous improvement.

• Provide thoughtful feedback to peers and receive feedback positively in order to contribute to

your growth in a collaborative setting that achieves shared objectives.
 

What You Will Be Doing:

• Supervising the Day-to-Day operations of a single-unit location with multiple service areas ensuring the

“Service Experience” of Fooda is consistently offered to all customers

• Monitor the set-up, restocking and breakdown of foodservice areas daily

• Oversee daily arrival and set up of all restaurant events – holding them to Fooda Standards of Service

and Sanitation

• Coordinate and oversee internal catering events at client location

• Establish and maintain effective client and customer rapport to determine catering needs

• Maintain budget as it relates to food, beverage, and labor

• Negotiate new menus with restaurant partners for special requests

• Recruit, schedule, and train catering staff at client location

• Oversee set up and cleanup of all catering events, including non Fooda events

• Ensure all catering events comply with government and agency standards, including but not limited to

those relating to safety and health

• Weekly accounting responsibilities and accurate entry into Fooda systems

• Escalate issues to Director when necessary to keep them informed or help problem solve

• Ongoing program enhancement
 

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience

• Comprehensive health, dental and vision plans

• 401k retirement plan with company match

• Paid maternity and parental leave benefits

• Flexible spending accounts

• Company issued laptop

• A fulfilling, challenging adventure of a work experience