General Manager
Boston
Full Time
Cafe Operations
Experienced
Position Summary
Results-driven hospitality professional with extensive experience managing integrated workplace services, including corporate café operations, pantry programs, micro markets, fitness center amenities, and conference center services. Proven ability to deliver high-quality, white glove guest experiences while optimizing operational efficiency, financial performance, and client satisfaction in fast-paced corporate environments.
Key Responsibilities
Café & Food Service Operations
Qualifications
Core Competencies
Results-driven hospitality professional with extensive experience managing integrated workplace services, including corporate café operations, pantry programs, micro markets, fitness center amenities, and conference center services. Proven ability to deliver high-quality, white glove guest experiences while optimizing operational efficiency, financial performance, and client satisfaction in fast-paced corporate environments.
Key Responsibilities
Café & Food Service Operations
- Oversee daily operations of high-volume corporate cafés, ensuring quality, consistency, and service excellence
- Manage menu development, food production, and merchandising with a focus on fresh, innovative offerings
- Lead front- and back-of-house teams, including hiring, training, scheduling, and performance management
- Ensure compliance with food safety standards, sanitation protocols, and company policies
- Design, implement, and manage pantry services, including inventory control, product selection, and vendor coordination
- Oversee MicroMarket operations, including stocking, merchandising, equipment functionality, and user experience
- Analyze consumption trends and adjust offerings to meet client preferences and budget targets
- Maintain cost controls and minimize waste through effective forecasting and replenishment strategies
- Coordinate and execute meetings, events, and executive dining services with high attention to detail
- Partner with clients to plan menus, room setups, and hospitality requirements for conferences and special events
- Manage conference center operations, including scheduling, room turnover, and service standards
- Lead and oversee audio visual (AV) team operations, ensuring seamless setup, testing, and execution of all technology needs
- Coordinate AV requirements such as presentations, video conferencing, sound systems, and hybrid meeting platforms
- Troubleshoot technical issues in real time and ensure minimal disruption to meetings and events
- Manage staffing, logistics, and on-site execution for events ranging from small meetings to large-scale functions
- Ensure seamless service delivery and exceptional guest experiences
- Oversee fitness center operations, including vendor partnerships, cleanliness standards, and amenity management
- Coordinate wellness-related services and ensure facilities meet safety and operational standards
- Enhance employee experience by integrating hospitality-driven services across workplace amenities
- Serve as primary point of contact for clients, ensuring strong relationships and proactive communication
- Conduct regular business reviews, presenting performance metrics, insights, and improvement strategies
- Identify opportunities for program enhancements, service expansion, and increased engagement
- Manage budgets, P&L performance, and cost controls across multiple service lines
- Track key performance indicators (KPIs) and implement data-driven improvements
- Ensure operational efficiency through process development, standardization, and continuous improvement initiatives
Qualifications
- Extensive experience in corporate dining, hospitality, or workplace services management
- Strong leadership and team development skills
- Proven ability to manage multiple service platforms within a single and multi- client environment
- Financial acumen with experience managing budgets and analyzing performance metrics
- Excellent communication and client relationship management skills
Core Competencies
- Multi-Unit Operations Management
- Hospitality & Guest Experience Excellence
- Strategic Planning & Execution
- Team Leadership & Development
- Financial Management & Cost Control
- Event, Conference & AV Services Management
- Workplace Amenity Integration
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