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Customer Happiness Representative

Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus. Fooda operates in ten major US cities and plans to continue its expansion across the United States and internationally.

What You’d Be Responsible For:

  • Monitor and respond to requests from Fooda’s customer service channels – Chat, Email & Phone
  • Effectively communicate customer or client issues to the proper team within Fooda
  • Engage with our customers, be personable in conversation and be accountable for solving issues
  • Communicate with restaurant partners as needed
  • Track and organize customer feedback, refunds and adjustments
  • Organize and send customer feedback to our restaurant partners

Who You Are:

  • You must love customer service and enjoy helping customers solve their problems
  • Your positive attitude and sunny demeanor sets you apart
  • You are organized, detail oriented and love being part of a hard working team
  • Your nickname is: The Problem Solver, you take on any issue that comes your direction in a cool calm collected manner
  • You get sh*t done.  You take pride in working hard and finishing
  • Outstanding writing and communication skills
  • Key role on the Delivery Operations team, you’re all hands on deck during lunch time
  • Previous experience in a customer service role is required

 

Fooda provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fooda complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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